Prepaid Reloadable Visa® Debit Cards Now Available!

If you’re not ready or do not qualify for a debit card but still need a convenient way to pay for purchases, then you’ll love ETFCU’s new Prepaid Reloadable Visa® Debit Cards. Now available at all offices, ETFCU’s prepaid reloadable cards will offer convenient access to your funds anywhere Visa® is accepted!

Use your ETFCU reloadable prepaid card almost anywhere you make purchases, including those made online or by phone. Plus, you will enjoy all the security and protections you expect from a Visa card—including disputed charge resolution, zero liability for fraudulent transactions, and replacement of a lost or stolen card.

ETFCU will offer three options:

Non-Personalized

Enrollment fee: $6
Notable features:
  • Available immediately in our offices
  • Non-personalized
  • Up to three reloads only
  • $1,000 maximum balance

 

All cards have a $3 reload fee.

Personalized

Enrollment fee: $7
Notable features:
  • Ordered in our office or online for delivery in 7-10 business days
  • The card will be accepted by more merchants because your name is on the card.
  • Unlimited reloads
  • $2,500 maximum balance

Student Relationship

Enrollment fee: $7
Notable features:
  • Ordered in our office or online for delivery in 7-10 business days
  • Purchaser can get up to 4 personalized cards for others.
  • Purchaser is considered the primary owner of the Account. As such, the purchaser retains control over the funds and can perform any account maintenance.
  • $2,500 maximum balance per card

Already have an ETFCU Reloadable Prepaid Visa Debit Card or want to purchase one now?

You can now access your reloadable card online to view your transaction history, view your balance, purchase a card, reload funds, and more!

Click here
to purchase a Personalized card or access
your Non-Personalized or Personalized card
.
Click here
to purchase a Student Relationship card or
access your Student Relationship card.

 

FAQs: Frequently Asked Questions about ETFCU PrePaid Reloadable Debit Cards — General Purpose
  • How does a Prepaid Reloadable Visa® Debit Card work?
  • It's a reloadable prepaid Visa debit card, which means you can spend up to the value placed on the card anywhere Visa debit cards are accepted. You can shop in stores, online, over the phone, and by mail order. You can get cash at ATMs worldwide. Each time you make a purchase, the amount of that purchase is automatically deducted from the card.
  • How do I know the balance on my Prepaid Reloadable Visa® Debit Card?
  • You can check your balance at our Web site, www.etfcu.org/prepaid, by calling your local branch, or by calling customer support at 866-760-3156. Since a merchant may not be able to tell how much money is on the card, keeping track of your balance is a sure way to know how much you have to spend.
  • Where can my Prepaid Reloadable Visa® Debit Card be used?
  • Your card can be used to make purchases at millions of Visa debit locations worldwide and to obtain cash at ATMs worldwide. Your card may not be used for recurring transactions, such as some subscriptions, or at some merchants, such as gambling establishments.
  • Are there transaction or reload limits?
  • Purchase transactions are unlimited, up to the balance remaining on your card. However, for the protection of our cardholders, there are limits to the number and dollar amount of reloads, ATM withdrawals, and cash advances performed within a certain time period. To learn more about the current limits, please reference your terms and conditions.
  • Who can order or use the card?
  • Our Prepaid Reloadable Visa® Debit Card can be purchased by any member of Evansville Teachers Federal Credit Union, age 18 or older. Secondary cardholders must be at least 13 years of age. The individual purchasing the Card is defined as the primary cardholder. The address listed for the primary cardholder must match the billing address for the debit/credit card used to purchase the Card. Personalized primary cardholders can order online up to four personalized secondary cards for family members or companions. When purchasing a secondary card for a young person with no card experience, be sure to go over all of the materials that accompany the card.
  • Can I purchase a Prepaid Reloadable Visa® Debit Card as a gift?
  • No, Visa Prepaid Cards cannot be given as a gift.  You purchase the Visa Prepaid Card for your own personal use.
  • How do I get a Prepaid Card?
  • You can order personalized Prepaid Reloadable Visa® Debit Card directly at this site or any Evansville Teachers Federal Credit Union branch. You can purchase non-personalized Prepaid Reloadable Visa® Debit Cards at your local Evansville Teachers Federal Credit Union branch.
  • Does the cardholder need to sign an agreement?
  • Each card is distributed with Terms & Conditions. This document fully explains the terms and conditions regarding the use of the card. This document can also be viewed online. The cardholder accepts the terms and conditions by either signing the back of the card, activating the card, using the card, permitting anyone else to use the card, or receiving the card by request.
  • How do I activate my Prepaid Reloadable Visa® Debit Card and obtain my PIN?
  • Non-personalized cards are activated at the time of purchase, and the PIN may be obtained by calling the number on the back of your card. Personalized cards can be activated by logging into this site and clicking on the Activate Card button, or, by calling the customer support number listed on the back of your card. Over the phone, an assigned PIN will be automatically spoken after your card is activated and you'll be given the opportunity to select a new PIN if you choose.
  • What happens if I need to return an item?
  • Each merchant location has its own return policies and will handle the returns in the same manner as any other Visa ® transaction and may take up to 7 business days to be credited to your Card. They may credit your Card; provide a cash refund, or a store credit.
  • What if the purchase is denied?
  • If a decline occurs, the card's available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on the card and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that some merchants - for example, restaurants, car rental agencies, salons, mail-order companies, and cruise lines - preauthorize for an amount slightly higher than your actual transaction to ensure sufficient funds for tips or incidental expenses. This amount is "held" until the transaction settles to your Prepaid Card. Only the amount you sign for will ultimately be deducted from your card. Use of the card at automated fuel dispensers requires a minimum balance of $75. Again, only the actual amount spent will ultimately be deducted from the card.
  • Can I use the Card to make a purchase that is larger than the balance on the card?
  • Yes, subject to the ability of the merchant, simply pay a portion of the purchase with the available balance on your prepaid card then request to pay the balance of the purchase with cash, check, or a credit/debit card.
  • Can I reload the Prepaid Reloadable Visa® Debit Card?
  • Yes, the card can be reloaded up to 3 times for Non-personalized and unlimited times for Personalized.  To reload using the Evansville Teachers Federal Credit Union account, credit or debit card registered during enrollment, primary cardholders can visit the website, call the number listed on the back of their card, or visit your local branch. Cards may only be reloaded using a valid Evansville Teachers Federal Credit Union account, debit, or credit card. Any applicable fee for reloading via the website or by phone will be charged to your funding source, along with the value being added to your card.
  • What do I do if I have a Non-Personalized Card and I've reached the 4-load limit?
  • If you choose, a new Personalized Card can be ordered from the website, or by going into your local branch. You can continue to make purchases using your old card until the balance has been depleted.
  • Why might my initial load or reload be declined?
  • Possible reasons your initial load or reload might be declined are: the name/address on your Evansville Teachers Federal Credit Union account, debit or credit card does not match the primary cardholder profile on the Prepaid Reloadable Visa ® Debit Card account, the debit/credit card expiration date or 3 digit code listed on the website is incorrect, or the 4 load limit or other applicable limits have been exceeded. First, verify your funding source information and the total number of reloads performed to date. If this does not resolve the issue, call the toll free number on the back of your card to discuss other limits that may have been exceeded.
  • Can the card ever have a negative balance?
  • Any authorization request that is greater than the card's available balance will be declined. However, there can be times when a Visa® merchant puts an item through without prior authorization. If an overdraft occurs, the cardholder will be required to either reload funds onto the card or make a payment to Cardholder Services to cover the negative amount, or if necessary the credit union may pull funds from an Evansville Teachers FCU account which the primary has an interest in. See the “Negative Balances” section in the Terms and Conditions for full details.
  • How do I find an ATM when I travel - especially overseas?
  • Visit our website at www.etfcu.org/giftcard or use the ATM locator found at www.visa.com for participating Visa ATMs and for participating STAR ATMs.
  • What is the exchange rate when I get to another country?
  • The exchange rate is determined by the rate of exchange on the date of purchase. Using your Prepaid Card at an ATM can be less expensive than using a currency exchange to get foreign currency.
  • When I travel, are my receipts in U.S. dollars or the local currency?
  • Your receipt will reflect the local currency. It is always good to plan ahead and have a general idea of what the local exchange rates are before you travel. This helps you to understand what goods and services are actually costing you. See the Terms and Conditions for more information regarding international transactions.
  • What happens if my Prepaid Reloadable Visa® Debit Card is lost or stolen?
  • We provide 24-hour toll-free support. Immediately report any problems or a lost or stolen card by calling 866-760-3156. A replacement card can be issued and any available balance transferred to a new card, less applicable fees that will be deducted from the card's available balance. Replacement cards are generally received in 7-10 business days. Emergency card replacement can also be requested with guaranteed delivery within the next business day, or sooner in some cases, however a fee may apply. See the Terms & Conditions for fees that apply to lost or stolen cards and emergency card replacement. As long as the lost or stolen card is reported immediately, you will not be responsible for any unauthorized merchant charges, provided such transactions took place on the Visa® Network. For all other unauthorized merchant transactions, you may be liable for up to $50.  If traveling internationally or far from home, a secondary card should be considered. That way, if the primary card is lost or stolen, the secondary card can immediately be used to access the funds without having to wait for a replacement card.
Terms & Conditions for ETFCU Personalized & Non-Personalized PrePaid Reloadable Debit Card — General Purpose

    Prepaid Reloadable Visa® Debit Card Terms and Conditions

    These are your Prepaid Reloadable Visa® Debit Card Terms and Conditions.

    "Agreement" means these Prepaid Reloadable Visa® Debit Card Terms and Conditions. "We" "us" and "our" refer to Evansville Teachers Federal Credit Union. "You" and "your" refer to the person who has obtained a Card from us. "Card" means the primary Prepaid Reloadable Visa® Debit Card and any secondary Prepaid Reloadable Visa ® Debit Cards obtained from us. Our "Business Days" are Monday through Friday; bank holidays are not included.

    Agreement; Amendments

     We agree to maintain the Card for you and to perform according to this Agreement. By obtaining a Card from us, activating the card, and by using the Card or by permitting anyone else to use the Card, you agree to the provisions of this Agreement, which is subject to amendment, and further agree that this Agreement is binding on your successors, representatives and assigns. We may from time to time adopt new or amended provisions which will be effective after notice has been mailed to you at the last address or email address shown for the Card on our records or has been posted on our Web site www.etfcu.org, or as otherwise permitted by law. Provisions changed pursuant to regulatory authorities shall be effective per such regulation without further notice.

    Ownership and Use of the Card

    The Card is and will remain our property. However, you will be solely and completely responsible for the possession, use and control of the Card. You must surrender the Card to us immediately upon request. The Card may not be used for Internet lottery, betting, or gambling transactions or for any illegal transactions.

    Before using the Card

    You must activate the Personalized Card by calling the number indicated on the sticker on the front of your Card, or signing on to our secure website.  Non-Personalized Cards are activated upon load, however it is recommended that you register your card by signing on to our secure website.  Remember to sign the reverse of the Card. Record your Card number and the Customer Service Number and keep in a secure location in case the Card is ever lost or stolen. At the time of activation, for your protection and for regulatory purposes, we may request, and you agree to provide, some additional identification verification information such as your home phone number, date of birth, social security number and zip code. We may use this data for a range of purposes, including but not limited to facilitating refunds if your Card is lost or stolen, enhancing usage at merchants that may require zip code authorization, and aiding in collection efforts in the event transactions post to the account in excess of available funds. We will hold your information in confidence in accordance with our Privacy Statement, available at https://www.etfcu.org/pdf/privacy_policy.pdf.

     If you do not wish to provide the data, or if the data you provide us cannot be appropriately verified, we reserve the right to cancel your Card and reimburse you for the Initial Load Amount.

    Please read the following carefully and keep these Terms and Conditions for your records as they set out the Agreement between you and us. You will be deemed to have accepted the Card and the terms of this Agreement if you do any of the following:

    (a) use the Card or
    (b) activate the Card.

    Please sign the back of your Card using your usual signature immediately upon receipt.

    You must be a citizen or a resident of the U.S. with a valid social security number, be a member of Evansville Teachers Federal Credit Union, and be at least 18 years of age to purchase the Card. Secondary Cardholders must be at least 13 years of age. The minimum value that can be prepaid is $20.

    Using Your Card

    The Prepaid Reloadable Visa® Debit Card is a reloadable stored-value card. It is neither a credit card, nor a NCUA insured deposit account. This card is issued by Evansville Teachers Federal Credit Union pursuant to a license from Visa® U.S.A, Inc. Your Card allows you to access your prepaid funds at ATMs. You may also use your card at merchants who accept VISA® debit cards worldwide. The card may not be used for recurring transactions, such as some subscriptions, or at some merchants, such a gambling establishments.

    The maximum value credited to the Card on issue is limited to $1000 for Non-Personalized cards, $2500 for Personalized Cards, and no more than these amounts can be available for use on the Card at any one time.

    Activate your Card by calling toll-free, 1-866-760-3156 or visit us online at www.etfcu.org/prepaid. You will be required, for validation purposes, to provide personal information. To obtain your PIN you will need to call 1-866-760-3156. Once you have your initial PIN, you may also select your own PIN. You will need your PIN to access cash from ATMs and to use for debit purchases at merchants. Be sure to choose a PIN with a number that, while easy for you to remember, may be difficult for someone else to guess. You may use your Card after activation.

    The Card is non-transferable. The person who purchases the Card is the only person authorized to use the Card. Please do not give your Card to anyone else to use.

    You may request four additional Cards when you order your Card for any user you authorize which will have to be separately activated and which can be used in the same way as the Card at ATMs and merchants that accept VISA® debit cards. You are responsible for all authorized transactions made with this additional Card. Only the primary cardholder can load funds to the account.

    You may only use the Card when there is a balance available on the Card and only up to the amount left on the Card and any transaction fee due. All use at an ATM or for purchases will be deducted from your Card, including any transaction fees. Any transaction made that exceeds the available balance will be declined.

    Some VISA® merchants may, subject to limits, allow you to use your Card for cash-back on purchases and cash may be advanced at a Visa® affiliated financial institutions.

    When you use your Card at an automated gas station pump you will require a minimum of $75 available credit on the Card to enable gas to be dispensed (It may take up to 24 hours before any unused amount is available to spend due to the way in which the transactions are processed). If your available balance is less than this, please pay the attendant in the gas station.

    If you use the Card to make a telephone call this can require a minimum available balance of $15.

    If you use your Card to purchase meals or drinks many restaurants and bars factor a tip into the price of up to 20% when pre-authorizing Card purchases but you will only be debited with the actual amount you spend.

    Should you use your Card to pre-authorize a hotel reservation, add 20% to the reservation. Any amount requested in a pre-authorization will not be available to you to spend using the Card, although you will only be finally debited with the actual amount you spend. If 30 days elapse without you authorizing an amount any pre-authorization will be cancelled and this will be available to you.

    Automobile rental and/or cruise ship businesses, likewise add 15% to the rental/reservation to allow for any additional expenses. If 30 days elapse without you authorizing an amount any pre-authorization will be cancelled and this will be available to you. Mail order companies often add a similar amount for potential shipping costs although the amount finally debited will be as the final bill.

    When making a purchase on the phone, by mail or online the account information you provide must be the same account information as registered for the Card and a difference may lead to a declined authorization.

    To make a purchase greater than the balance on your card, you will need to use a second payment method – cash, check, credit, or debit card – to cover the difference. When making your purchase; tell the cashier in advance how much to deduct from your card and how much you will pay with the second payment method.

    If you use the Card to buy goods and you want to use some other method of payment for part of the cost please advise the store in advance and use the Card first before paying any balance by other means. We do not guarantee that the establishment will fulfill this request.

    Your Card will expire on the date embossed on the front of the Card. If your account is a personalized account, is in good standing, has had activity within the last 180 days, and you are still a member in good standing of Evansville Teachers FCU, the reloadable account will automatically reissue. Non-Personalized accounts will not reissue at expiration.

    The Card is our property and we may revoke the Card at any time without cause or notice. You must surrender a revoked Card and any Additional Card and you may not use an expired or revoked Card. Upon revocation any amount remaining in your Card account, after deducting all applicable fees, will be returned to you.

    You will notify us promptly within a reasonable time if the Card is lost or stolen. A replacement Card will be issued for the balance remaining on the Card at the time it is reported lost or stolen less any applicable fee (subject to the section below entitled Unauthorized Use of Your Card).

    We may change the terms of this Agreement or any features of the Card, and we will give you notice of any such change required by law.

    Any entity honoring the Card is required to obtain approval or authorization for any transaction. The balance available for authorizing transactions with the Card is the lesser of your available balance or any dollar limitation disclosed for the transaction being performed. You may use your Card only in the manner and for the purposes authorized by this Agreement.

    You do not have the right to stop payment on any purchase transaction originated by use of the Card. We are not responsible for any injury to you or to anyone else caused by any goods or services purchased or leased with your Card. If you are entitled to a refund for any reason for goods or services obtained with a Card, you agree to accept credits to your Card in place of cash.

    We may suspend access to your Card if we notice excessive use of your Card or other suspicious or potentially illegal activities. Access will be reinstated once we have notified you, clarified the situation and rectified any problems.

    Negative Balances

    You also agree to be liable for any shortage resulting from transactions which exceed the available balance on the card, whether caused by you or another whom you allow to use this card. This liability is due immediately, and can be deducted directly from any Evansville Teachers Federal Credit Union account you currently own or have an interest in whenever sufficient funds are available. You have no right to defer payment of this liability, and you are liable regardless of whether you signed the item or benefited from the charge. You will also be liable for our costs to collect the deficit as well as for our reasonable attorneys’ fees, to the extent permitted by law, whether incurred as a result of collection or in any other dispute involving your card or account including, but not limited to, disputes between you and another joint owner; you and an authorized signer or similar party; or you and a third party claiming an interest in your card or account.

    PIN Protection

    You agree to take all necessary steps to protect your PIN and never disclose your PIN to anyone. For security purposes never write your PIN on the Card and never carry a record of your PIN in your purse or wallet. If you permit someone else to use your Card and you give that person your PIN, we will treat this as if you have authorized this person to use your Card and you will be responsible for any transactions initiated by such person with your Card.

    We advise that any person to whom you may give an additional Card should be advised to treat the PIN for that Card in the same manner.

    For Your Safety When Using an ATM, Please Observe the Following

    If the ATM you are using is inside a building, close the entry door completely upon entering. Individuals who have a legitimate need to gain access to an ATM should have an access device. Put withdrawn cash in a secure place before stepping away from the ATM. Be aware of your surroundings. If you believe you are being watched or followed, cancel your transaction, then go to a well-populated area. If necessary, call the local police. Do not write your PIN on or near the Card. Do not give your PIN to anyone else. In case of an emergency, call 911.

    Card Activity Information

    You can review your Card balance and the last 5 transactions activity records by calling toll-free 1-866-760-3156 or by visiting www.etfcu.org/prepaid where full details of all transactions are available free of charge.

    This information is available to you 24 hours a day, 7 days a week. Your Evansville Teachers Federal Credit Union Prepaid ReloadableVisa® Debit Card account number and some of the information requested when you ordered the Card are required forauthentication.

    Card Reloading

    You can add value of at least $20 on your Prepaid Card by making a payment at your local Evansville Teachers Federal Credit Union branch. Please bear in mind the number of loads on a Non-personalized card is limited to four including the initial load. Personalized cards have unlimited reload capabilities.

    You can also add value at  www.etfcu.org/prepaid or by calling toll free 1-866-760-3156 by initiating funds transfer from your designated funding account. Funds may only be loaded from a valid Evansville Teachers Federal Credit Union account, debit or credit card. Funds may not be available for immediate use after you have initiated the transfer.

    ATM Usage

    The frequency, amount, and timing of cash withdrawals made from ATMs; may be limited by the ATM operator.  ATM use is subject to a daily withdrawal limit of $520. There may be other limitations on the types, frequency, and timing of cash withdrawals established by us from time to time, without notice, for security purposes.

    In addition to our ATM withdrawal fee described below, an additional fee may be imposed by an ATM operator when you initiate a withdrawal or balance inquiry and by any ATM network used to complete the transaction. This surcharge may not be notified to you in advance and will be deducted from the Card.

    Prepaid Card Account Fees and Charges

    • Personalized Card Enrollment/Secondary Card Fee – $7.00
    • Non-Personalized Card Enrollment/Secondary Card Fee – $6.00
    • Reload Fee – $3.00 to reload value onto your Visa®Prepaid Card. (Please remember Non-Personalized cards are limited to 4 loads including the initial value load.)

    • ATM Fee – There is a $2.00 ATM withdrawal fee per ATM withdrawal in the US and internationally.
    • Monthly Inactivity Fee - You will be charged a fee of $5.00 each month, beginning on the 12th month of inactivity on the Card, as long as there is a balance remaining on the Card.
    • Card Replacement/Reissue Fee – $3.00
    • Express Delivery Fee – $20.00
    • Foreign Exchange Fee – 1% of the total transaction amount in US Dollars
    • Customer Service Phone (Live Agent) – There is no charge to call into the automated customer service phone system, however transfer to a Live Representative may result in a $4.00 fee.

    Foreign Exchange:

    If a card transaction is made in a currency other than that loaded on the Card, the amount will be converted into the appropriate currency at an exchange rate on the day the transaction is processed. The exchange rate used is the wholesale money market or the government-mandated rate increased by 1% (includes the VISA® handling charge of 1%).

    Our Liability

    If we do not complete a transfer from the Card on time or in the correct amount according to these terms and conditions we will be liable for your losses or damages. However there are some exceptions. We will not be liable, for instance:

    • If through no fault of ours, an ATM or merchant refuses to honor the Card.
    • If through no fault of ours, you do not have enough money available on your Card to make a withdrawal or purchase.
    • If the terminal or system was not working properly and it was known about when the transaction started.
    • If circumstances beyond our control; (such as flood or fire) prevent the transfer, despite reasonable precautions that we have taken.
    • Other exceptions stated in these terms and conditions.

    Errors or Questions

    If you think there is an error involving a transaction made with your Card such as a purchase you didn't make or an incorrect amount charged to your Card, please call us at 1-866-760-3156, e-mail us at www.etfcu.org or write to us at:

    Cardholder Services
    P.O. Box 7235 Sioux Falls,
    SD 57117-7235.

    If you tell us orally, we may require that you send your claim or question in writing within 10 business days.

    We must hear from you no later than 60 days after the transaction is posted to your account. Tell us your name and Card number. Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error.

    Generally, we will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question. If we decide to do this, we will re-credit your Card within 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not re-credit your Card.

    If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation and any credit made under the preceding paragraph must be repaid by you. You may ask for copies of documents that we used in our investigation.

    Unauthorized Use of Your Card

    The Visa® zero liability policy may protect you from liability for certain unauthorized transactions. The zero liability policy does not apply to ATM transactions.  Under the zero liability policy, unless you have been grossly negligent or have been engaged in fraud, you will not be liable for any unauthorized transactions made with your lost or stolen Card, provided such transactions take place on the Visa® Network. For all other unauthorized transactions, you may be liable for up to $50.  If you are grossly negligent or have engaged in fraudulent conduct, you could lose all the money in your account. A transaction is unauthorized if it is not initiated by you, you did not give permission to make the transaction and you do not benefit from the transaction in any way. Any unauthorized transactions will be re-credited to your Card in 5 business days.

    Also, if your account history has transactions that you did not make, tell us at once by calling, toll-free, 1-866-760-3156. If you do not tell us within 60 days after the transaction was posted to your account, you may not get back any money you lost if we can prove we could have stopped someone from fraudulently using the Card if you had told us in time. If we believe that a good reason kept you from telling us, we will extend the time periods. **

    Termination

    We reserve the right to terminate this Agreement or any of the services that are described herein by giving you written notice. You may, at any time, terminate this Agreement by calling us, toll-free, at 1-866-760-3156. Termination will not affect any of our rights or your obligations arising under this Agreement prior to termination.

    Amendment

    We may amend these terms and conditions at any time by adding, deleting or changing provisions in compliance with the applicable notification requirements of federal law. However, if the change is made for security purposes, we can implement it without prior notice.

    Assignment

    We may at any time and without notice to you assign the Card, this Agreement or any of our rights or obligations under the Card or this Agreement to any person or entity. The person or entity to which we make any such assignment shall be entitled to all our rights and/or obligations under this Agreement, to the extent assigned.

    **Cardholders should always regularly check their transaction history for accuracy. Financial institutions may impose greater liability on the cardholder if the financial institution reasonably determines that the unauthorized transaction was caused by the gross negligence or fraudulent action of the cardholder—which may include your delay for an unreasonable time in reporting unauthorized transactions.

FAQs: Frequently Asked Questions about ETFCU Student Relationship PrePaid Reloadable Debit Cards
  • How does our Student Relationship Prepaid Reloadable Visa® Debit Card work?
  • It's a reloadable prepaid Visa debit card, which means you can spend up to the value placed on the card anywhere Visa debit cards are accepted. You can shop in stores, online, over the phone, and by mail order. You can get cash at ATMs worldwide. Each time you make a purchase, the amount of that purchase is automatically deducted from the card.
  • How do I know the balance on my Student Relationship Prepaid Card?
  • You can check your balance at this website, www.etfcu.org/prepaid, by contacting your local branch, or by calling customer support at (866) 901-8090. Since a merchant may not be able to tell how much money is on the card, keeping track of your balance is a sure way to know how much you have to spend.
  • Where can my Student Relationship Prepaid Card be used?
  • Your card can be used to make purchases at millions of Visa debit locations worldwide and to obtain cash at ATMs worldwide. Your card may not be used for recurring transactions, such as some subscriptions, or at some merchants, such as gambling establishments.
  • Are there transaction or reload limits?
  • Purchase transactions are unlimited, up to the balance remaining on your card. However, for the protection of our cardholders, there may be limits to the number and dollar amount of reloads, ATM withdrawals and cash advances performed within a certain time period. To learn more about the current limits, please reference your terms and conditions.
  • Who can order/use these cards?
  • Our Student Relationship Prepaid Card can be purchased by any member of Evansville Teachers Federal Credit Union, age 18 or older. The individual purchasing the card is defined as the primary account holder, and does not receive a card but orders up to four “Teen” cards to be given to their children, ages 13 and older. The address listed for the primary account holder must match the billing address for the debit/credit card used to purchase the Student Relationship Prepaid Card, if one is used. When purchasing for a young person with no card experience, be sure to go over all of the materials that accompany the card.
  • Can I purchase a Student Relationship Prepaid Card as a Gift?
  • No, Student Relationship Prepaid Cards cannot be given as a gift. You purchase the Student Relationship Prepaid Card for your child's use.
  • How do I get a Student Relationship Prepaid Card?
  • You can order personalized Student Relationship Prepaid Cards directly at this site or any Evansville Teachers Federal Credit Union branch.
  • Does the cardholder need to sign an agreement?
  • Each card is distributed with Terms & Conditions. This document explains the terms and conditions regarding the use of the card. The full terms and conditions can also be viewed online. The cardholder accepts the terms and conditions by signing the back of the card, activating the card, using the card, permitting anyone else to use the card, or receiving the card by request.
  • How do I activate my Student Relationship Prepaid Card and obtain my PIN?
  • Student Relationship cards can be activated by logging into this site and clicking the Activate Card button, or by calling the customer support number listed on the back of your card. Over the phone, an assigned PIN will be automatically spoken after your card is activated and you'll be given the opportunity to select a new PIN if you choose.
  • What happens if I need to return an item?
  • Each merchant location has its own return policies and will handle the returns in the same manner as any other Visa® transaction and may take up to 7 business days to be credited to your Prepaid Card. They may credit your Prepaid Card; provide a cash refund, or a store credit.
  • What if the purchase is denied?
  • If a decline occurs, the card's available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on the card and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that some merchants - for example, restaurants, car rental agencies, salons, mail-order companies, and cruise lines - preauthorize for an amount slightly higher than your actual transaction to ensure sufficient funds for tips or incidental expenses. This amount is "held" until the transaction settles to your Prepaid Card. Only the amount you sign for will ultimately be deducted from your card. Use of the card at automated fuel dispensers may require that a minimum balance of $75 be available on the card in order to complete the transaction. Again, only the actual amount spent will ultimately be deducted from the card.
  • Can I use the Student Relationship Prepaid card to make a purchase that is larger than the balance on the card?
  • Yes, subject to the ability of the merchant, simply pay a portion of the purchase with the available balance on your prepaid card then request to pay the balance of the purchase with cash, check, or a credit/debit card.
  • Can I reload the Student Relationship Prepaid Card?
  • Yes. To reload using the funding account registered during enrollment, cardholders can visit the website, call the number listed on the back of their card, or visit your local branch. Cards may only be reloaded using a valid Evansville Teachers Federal Credit Union account, debit, or credit card. Any applicable fee for reloading via the website or by phone will be charged to your funding source, along with the value being added to your card.
  • Why might my initial load or reload be declined?
  • Possible reasons your initial load or reload might be declined are: the name/address on file with the debit/credit card issuer does not match the primary cardholder profile on the website, the debit/credit card expiration date or 3 digit code listed on the website is incorrect, or the load limit or other applicable limits have been exceeded. First, verify your funding source information and the total number of reloads performed to date. If this does not resolve the issue, call the toll free number on the back of your card to discuss other limits that may have been exceeded.
  • Can the card ever have a negative balance?
  • Any authorization request that is greater than the card's available balance will be declined. However, there can be times when a Visa® merchant puts an item through without prior authorization. If an overdraft occurs, the cardholder will be required to either reload funds onto the card or make a payment to Cardholder Services to cover the negative amount, or if necessary the credit union may pull funds from an Evansville Teachers FCU account which the primary has an interest in. See the “Negative Balances” section in the Terms and Conditions for full details.
  • How do I find an ATM when I travel - especially overseas?
  • Visit the ATM locator found at this website or at www.visa.com for participating Visa ATMs and www.star.com for participating STAR ATMs.
  • What is the exchange rate when I get to another country?
  • The exchange rate is determined by the rate of exchange on the date of purchase. Using your Prepaid Card at an ATM can be less expensive than using a currency exchange to get foreign currency.
  • When I travel, are my receipts in U.S. dollars or the local currency?
  • Your receipt will reflect the local currency. It is always good to plan ahead and have a general idea of what the local exchange rates are before you travel. This helps you to understand what goods and services are actually costing you. See the Terms and Conditions for more information regarding international transactions.
  • What happens if my Student Relationship Prepaid Card is lost or stolen?
  • We provide 24-hour toll-free support. Immediately report any problems or a lost or stolen card by calling (866) 901-8090. A replacement card can be issued and any available balance transferred to a new card, less applicable fees that will be deducted from the card's available balance. Replacement cards are generally received in 7-10 business days. Emergency card replacement can also be requested with guaranteed delivery within the next business day, or sooner in some cases, however a fee may apply. See the Terms & Conditions for fees that apply to lost or stolen cards and emergency card replacement. As long as the lost or stolen card is reported immediately, you will not be responsible for any unauthorized merchant charges, provided such transactions took place on the Visa® Network.   For all other unauthorized merchant transactions, you may be liable for up to $50. If traveling internationally or far from home, taking a second form of payment should be considered.
Terms & Conditions for ETFCU Student Relationship PrePaid Reloadable Debit Card

    Student Relationship Prepaid Reloadable Visa® Debit Card Terms and Conditions

    These are your Student Relationship Prepaid Card Terms and Conditions.

    "Agreement" means these Student Relationship Prepaid Reloadable Visa® Debit Card Terms and Conditions. "We" "us" and "our" refer to Evansville Teachers Federal Credit Union. "You" and "your" refer to the person who has obtained a Card from us. "Card" means the primary Student Relationship Prepaid Reloadable Visa® Debit Card and any secondary reloadable Student Relationship Prepaid Cards obtained from us. Our "Business Days" are Monday through Friday; bank holidays are not included.

    Agreement; Amendments

    We agree to maintain the Card for you and to perform according to this Agreement. By obtaining a Card from us, activating the card, and by using the Card or by permitting anyone else to use the Card, you agree to the provisions of this Agreement, which is subject to amendment, and further agree that this Agreement is binding on your successors, representatives and assigns. We may from time to time adopt new or amended provisions which will be effective after notice has been mailed to you at the last address or email address shown for the Card on our records or has been posted on our Web site www.etfcu.org/, or as otherwise permitted by law. Provisions changed pursuant to regulatory authorities shall be effective per such regulation without further notice.

    Ownership and Use of the Card

    The Card is and will remain our property. However, you will be solely and completely responsible for the possession, use and control of the Card. You must surrender the Card to us immediately upon request. The Card may not be used for Internet lottery, betting, or gambling transactions or for any illegal transactions.

    Before using the Card

    You must activate the Card by calling the number indicated on the sticker on the front of your Card, or signing on to our secure website.  Remember to sign the reverse of the Card. Record your Card number and the Customer Service Number and keep in a secure location in case the Card is ever lost or stolen. At the time of activation, for your protection and for regulatory purposes, we may request, and you agree to provide, some additional identification verification information such as your home phone number, date of birth, social security number and zip code. We may use this data for a range of purposes, including but not limited to facilitating refunds if your Card is lost or stolen, enhancing usage at merchants that may require zip code authorization, and aiding in collection efforts in the event transactions post to the account in excess of available funds. We will hold your information in confidence in accordance with our Privacy Statement, available at https://www.etfcu.org/pdf/privacy_policy.pdf. If you do not wish to provide the data, or if the data you provide us cannot be appropriately verified, we reserve the right to cancel your Card and reimburse you for the Initial Load Amount.

    Please read the following carefully and keep these Terms and Conditions for your records as they set out the Agreement between you and us. You will be deemed to have accepted the Card and the terms of this Agreement if you do any of the following:

    (a) use the Card or
    (b) activate the Card.

    Please sign the back of your Card using your usual signature immediately upon receipt.

    You must be a citizen or a resident of the U.S. with a valid social security number, be a member of Evansville Teachers Federal Credit Union, and be at least 18 years of age to purchase this Card. Secondary Cardholders must be at least 13 years of age. The minimum value that can be prepaid is $20.

    Using Your Card

    The VISA® Student Relationship Prepaid Card is a prepaid, reloadable stored-value card. It is neither a credit card, nor a NCUA insured deposit account. This card is issued by Evansville Teachers Federal Credit Union; pursuant to a license from Visa® U.S.A, Inc. Your Card allows you to access your prepaid funds at ATMs. You may also use your card at merchants who accept Visa® debit cards worldwide. The card may not be used for recurring transactions, such as some subscriptions, or at some merchants, such as gambling establishments.

    The maximum value credited to the Student Relationship Prepaid Card on issue is limited to $2500, and no more than $2500 can be available for use on the Card at any one time.

    Activate your Card by calling toll-free, 1-866-901-8090 or visit us online at www.etfcu.org/prepaid. You will be required, for validation purposes, to provide personal information. During activation you will be given a PIN. You may also select your own PIN. You will need your PIN to access cash from ATMs and to use for debit purchases at merchants. Be sure to choose a PIN with a number that, while easy for you to remember, may be difficult for someone else to guess. You may use your Card after activation.

    The Card is non-transferable. The person whom the card is purchased for is the only person authorized to use the Card. Please do not give your Card to anyone else to use.

    You are responsible for all authorized transactions made with this Card. Only the purchaser can load funds to the account.

    You may only use the Card when there is a balance available on the Card and only up to the amount left on the Card and any transaction fee due. All use at an ATM or for purchases will be deducted from your Card, including any transaction fees. Any transaction made that exceeds the available balance will be declined.

    Some VISA® merchants may, subject to limits, allow you to use your Card for cash-back on purchases and cash may be advanced at a Visa® affiliated financial institution.

    When you use your Card at an automated gas station pump you will require a minimum of $75 available credit on the Card to enable gas to be dispensed (It may take up to 24 hours before any unused amount is available to spend due to the way in which the transactions are processed). If your available balance is less than this, please pay the attendant in the gas station.

    If you use the Card to make a telephone call this can require a minimum available balance of $15.

    If you use your Card to purchase meals or drinks many restaurants and bars factor a tip into the price of up to 20% when pre-authorizing Card purchases but you will only be debited with the actual amount you spend.

    Should you use your Card to pre-authorize a hotel reservation, add 20% to the reservation.  Any amount requested in a pre-authorization will not be available to you to spend using the Card, although you will only be finally debited with the actual amount you spend. If thirty days elapse without you authorizing an amount any pre-authorization will be cancelled and this will be available to you.

    Automobile rental and/or cruise ship businesses, likewise add 15% to the rental to allow for any additional expenses. If 30 days elapse without you authorizing an amount any pre-authorization will be cancelled and this will be available to you.  Mail order companies often add a similar amount for potential shipping costs although the amount finally debited will be as the final bill.

    When making a purchase on the phone, by mail or online the account information you provide must be the same account information as registered for the Card and a difference may lead to a declined authorization.

    To make a purchase greater than the balance on your card, you will need to use a second payment method – cash, check, credit, or debit card – to cover the difference. When making your purchase; tell the cashier in advance how much to deduct from your card and how much you will pay with the second payment method.

    If you use the Card to buy goods and you want to use some other method of payment for part of the cost please advise the store in advance and use the Card first before paying any balance by other means. We do not guarantee that the establishment will fulfill thisrequest.

    Your Card will expire on the date embossed on the front of the Card. If your account is in good standing, has had activity in the last 180 days, and you are still a member in good standing of Evansville Teachers FCU, it will automatically reissue.

    The Card is our property and we may revoke the Card at any time without cause or notice. You must surrender a revoked Card and any Additional Card and you may not use an expired or revoked Card. Upon revocation any amount remaining in your Card account, after deducting all applicable fees, will be returned to you.

    You will notify us promptly within a reasonable time if the Card is lost or stolen. A replacement Card will be issued for the balance remaining on the Card at the time it is reported lost or stolen less any applicable fee (subject to the section below entitled Unauthorized Use of Your Card).

    We may change the terms of this Agreement or any features of the Card, and we will give you notice of any such change required by law.

    Any entity honoring the Card is required to obtain approval or authorization for any transaction. The balance available for authorizing transactions with the Card is the lesser of your available balance or any dollar limitation disclosed for the transaction being performed. You may use your Card only in the manner and for the purposes authorized by this Agreement.

    You do not have the right to stop payment on any purchase transaction originated by use of the Card. We are not responsible for any injury to you or to anyone else caused by any goods or services purchased or leased with your Card. If you are entitled to a refund for any reason for goods or services obtained with a Card, you agree to accept credits to your Card in place of cash.

    We may suspend access to your Card if we notice excessive use of your Card or other suspicious or potentially illegal activities. Access will be reinstated once we have notified you, clarified the situation and rectified any problems.

    Negative Balances

    You also agree to be liable for any shortage resulting from transactions which exceed the available balance on the card, whether caused by you or another whom you allow to use this card. This liability is due immediately, and can be deducted directly from any Evansville Teachers Federal Credit Union account you currently own or have an interest in whenever sufficient funds are available. You have no right to defer payment of this liability, and you are liable regardless of whether you signed the item or benefited from the charge. You will also be liable for our costs to collect the deficit as well as for our reasonable attorneys’ fees, to the extent permitted by law, whether incurred as a result of collection or in any other dispute involving your card or account including, but not limited to, disputes between you and another joint owner; you and an authorized signer or similar party; or you and a third party claiming an interest in your card or account.

    PIN Protection

    You agree to take all necessary steps to protect your PIN and never disclose your PIN to anyone. For security purposes never write your PIN on the Card and never carry a record of your PIN in your purse or wallet. If you permit someone else to use your Card and you give that person your PIN, we will treat this as if you have authorized this person to use your Card and you will be responsible for any transactions initiated by such person with your Card.

    We advise that any person to whom you may give an additional Card should be advised to treat the PIN for that Card in the same manner.

    For Your Safety When Using an ATM, Please Observe the Following

    If the ATM you are using is inside a building, close the entry door completely upon entering. Individuals who have a legitimate need to gain access to an ATM should have an access device. Put withdrawn cash in a secure place before stepping away from the ATM. Be aware of your surroundings. If you believe you are being watched or followed, cancel your transaction, then go to a well-populated area. If necessary, call the local police. Do not write your PIN on or near the Card. Do not give your PIN to anyone else. In case of an emergency, call 911.

    Card Activity Information

    You can review your Card balance and the last 5 transactions activity records by calling toll-free 1-866-901-8090 or by visiting www.etfcu.org/prepaid where full details of all transactions are available free of charge.

    This information is available to you 24 hours a day, 7 days a week. Your Evansville Teachers FCU VISA® Student Relationship Prepaid Card account number and some of the information requested when you ordered the Card are required for authentication.

    Card Reloading

    Your Card has unlimited reload capabilities. You can add value of at least $20 on your Card by making a payment at your local Evansville Teachers FCU branch.  You can also add value at www.etfcu.org/prepaid or by calling toll free 1-866-901-8090 by initiating funds transfer from your designated funding account. Funds may only be loaded from a valid Evansville Teachers Federal Credit Union account, debit or credit card. Funds may not be available for immediate use after you have initiated the transfer.

    ATM Usage

    The frequency, amount, and timing of cash withdrawals made from ATMs; may be limited by the ATM operator.  ATM use is subject to a daily withdrawal limit of $520. There may be other limitations on the types, frequency, and timing of cash withdrawals established by us from time to time, without notice, for security purposes.

    In addition to our ATM withdrawal fee described below, an additional fee may be imposed by an ATM operator when you initiate a withdrawal or balance inquiry and by any ATM network used to complete the transaction. This surcharge may not be notified to you in advance and will be deducted from the Card.

    Student Relationship Prepaid Card Account Fees and Charges

    • Card Enrollment Fee(includes initial load) - $7.00
    • Reload Fee – $3.00 to reload value onto your Visa® Student Relationship Prepaid Card.
    • ATM Fee – There is a $2.00 ATM withdrawal fee per ATM withdrawal in the US and internationally.
    • Monthly Inactivity Fee – You will be charged a fee of $5.00 each month, beginning on the 12th month of inactivity on the Card, as long as there is a balance remaining on the Card.
    • Card Replacement/Reissue Fee – $3.00
    • Express Delivery Fee – $20.00
    • Foreign Exchange Fee – 1% of the total transaction amount in US Dollars
    • Customer Service Phone (Live Agent) – There is no charge to call into the automated customer service phone system, however transfer to a Live Representative may result in a $4.00 fee.

    Foreign Exchange:

    If a card transaction is made in a currency other than that loaded on the Card, the amount will be converted into the appropriate currency at an exchange rate on the day the transaction is processed. The exchange rate used is the wholesale money market or the government-mandated rate increased by 1% (this includes the Visa® handling charge of 1%).

    Our Liability

    If we do not complete a transfer from the Card on time or in the correct amount according to these terms and conditions we will be liable for your losses or damages. However there are some exceptions. We will not be liable, for instance:

    • If through no fault of ours, an ATM or merchant refuses to honor the Card.
    • If through no fault of ours, you do not have enough money available on your Card to make a withdrawal or purchase.
    • If the terminal or system was not working properly and it was known about when the transaction started.
    • If circumstances beyond our control (such as flood or fire) prevent the transfer, despite reasonable precautions that we have taken.
    • Other exceptions stated in these terms and conditions.

    Errors or Questions

    If you think there is an error involving a transaction made with your Card such as a purchase you didn't make or an incorrect amount charged to your Card, please call us at 1-866-901-8090, e-mail us at etfcu@etfcu.org or write to us at:

    Cardholder Services
    P.O.Box 7235
    Sioux Falls, SD 57117-7235.

    If you tell us orally, we may require that you send your claim or question in writing within 10 business days.

    We must hear from you no later than 60 days after the transaction is posted to your account. Tell us your name and Card number. Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error.

    Generally, we will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question. If we decide to do this, we will re-credit your Cardwithin 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not re-credit your Card.

    If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation and any credit made under the preceding paragraph must be repaid by you. You may ask for copies of documents that we used in our investigation.

    Unauthorized Use of Your Card

    The Visa® zero liability policy may protect you from liability for certain unauthorized transactions. The zero liability policy does not apply to ATM transactions.  Under the zero liability policy, unless you have been grossly negligent or have been engaged in fraud, you will not be liable for any unauthorized transactions made with your lost or stolen Card, provided such transactions take place on the Visa® Network. For all other unauthorized transactions, you may be liable for up to $50.  If you are grossly negligent or have engaged in fraudulent conduct, you could lose all the money in your account. A transaction is unauthorized if it is not initiated by you, you did not give permission to make the transaction and you do not benefit from the transaction in any way. Any unauthorized transactions will be re-credited to your Card in 5 business days.

    Also, if your account history has transactions that you did not make, tell us at once by calling, toll-free, 1-866-760-3156. If you do not tell us within 60 days after the transaction was posted to your account, you may not get back any money you lost if we can prove we could have stopped someone from fraudulently using the Card if you had told us in time. If we believe that a good reason kept you from telling us, we will extend the time periods. **

    Termination

    We reserve the right to terminate this Agreement or any of the services that are described herein by giving you written notice. You may, at any time, terminate this Agreement by calling us, toll-free, at 1-866-901-8090. Termination will not affect any of our rights or your obligations arising under this Agreement prior to termination.

    Amendment

    We may amend these terms and conditions at any time by adding, deleting or changing provisions in compliance with the applicable notification requirements of federal law. However, if the change is made for security purposes, we can implement it without prior notice.

    Assignment

    We may at anytime and without notice to you assign the Card, this Agreement or any of our rights or obligations under the Card or this Agreement to any person or entity. The person or entity to which we make any such assignment shall be entitled to all our rights and/or obligations under this Agreement, to the extent assigned.

    **Cardholders should always regularly check their transaction history for accuracy. Financial institutions may impose greater liability on the cardholder if the financial institution reasonably determines that the unauthorized transaction was caused by the gross negligence or fraudulent action of the cardholder—which may include your delay for an unreasonable time in reporting unauthorized transactions.

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