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Your Privacy is a Priority to Us!
A Private Note to Our Members:
Our credit union is committed to making available financial products and services that will enable you to meet your financial needs and reach your financial goals. Protecting personal information and using it in a manner consistent with your expectations is a high priority for everyone associated with our credit union.
As a member of our credit union, you also have a responsibility to safeguard your financial information. To ensure that you can rely upon the quality of products and services we make available, our credit union stands behind the following privacy policy:
- Our credit union will collect only the personal information that is necessary to conduct our business. That means we'll collect only what is necessary to provide competitive financial products and services – no more.
- Our credit union will protect your personal information. Our credit union will maintain strong security controls to ensure that member information in our files and computers is protected. Where appropriate, we will use security coding techniques to protect against unauthorized access to personal records, ensure accuracy and integrity of communications and transactions, and protect member confidentiality.
- You will always have access to your information. As a member of our credit union, you will always have the opportunity to review your information and make necessary changes to ensure that our records are complete and accurate.
- Our credit union will partner only with businesses that follow strict confidentiality requirements. The businesses we select will offer products designed to enhance our members' economic well-being. Under no circumstances will we authorize these firms to charge your account without your express consent, and we will not sell member information to telemarketing firms.
- Our credit union will offer you a choice in how your information is used. Any member of our credit union may elect to keep information from being shared with our business partners. We will inform you on how to exercise your choice, and we will take all reasonable steps to make sure your requests are followed. At least once a year, we will remind all members of your right to choose.
Cookies:
Cookies are small text files assigned and attached by a Web server to the directory file on your PC. Cookies help Web sites recognize return visitors. When you return to a Web site that you have visited before, your browser gives this data back to the server. Cookies make your online experience easier and more personalized.
- ETFCU's Web site, www.etfcu.org, does not issue or collect cookies.
- When you use ETFCU's online banking system, ExpressOn-line, ETFCU's Statement Express, and when you apply for a loan on-line, we utilize cookies to store security information needed to maintain a secure, confidential connection to our Internet server. We do not embed your Social Security number, password, or other information in those cookies. Where appropriate, we will use security-coding techniques, like encryption, to protect against unauthorized access and the integrity of communications and transactions, and protect member confidentiality. We use 128-bit encryption technology, one of the strongest currently available.
Children's Online Privacy:
Our credit union does not knowingly collect, nor is our Web site designed or directed to use personal information from children under the age of 13 without containing verifiable consent from their parents. We do allow our members to apply for loans online. Should a child whom we know to be under the age of 13 send personal information to us, we will only use that information to respond directly to that child, seek parental consent or provide parental notice.
What You Can Do to Help:
ETFCU is committed to protecting the privacy of our members. Members can help by following some simple suggestions:
- Protect your account numbers, plastic card numbers, PINs and passwords. Never keep your PIN with your card.
- Use caution when disclosing your account numbers, Social Security numbers, etc. to other persons. If you receive a phone call from someone claiming to be from the credit union, and that unknown person asks for account numbers, or other identifying information, do not give that information. ETFCU staff will have access to your information and will not need to ask for it.
- Keep your information with us current. If your address or phone number changes, please let us know promptly. It is important that we have current information as to how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.
- After you complete your online session, log off before surfing other sites or by turning off your PC. Do not allow your browser to store and pre-fill forms or passwords. It is suggested that you do not surf other sites during your online banking session. As this could allow a cookie to be attached and possibly compromise your information.
- Review your account statements as soon as possible after receiving them. Contact us immediately if there are any discrepancies.
- Let us know if you have any questions concerning this notice or your account or any services we provide. Please to not hesitate to contact us. We are here to serve you!
Members receive a privacy disclosure at the time of account opening and again annually. To request a copy by mail, please e-mail us at etfcu@evv-etfcu.org.
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Equal Housing Lender. We do business in accordance with the Federal Fair Housing Law and Equal Credit Opportunity Act.